Digging a bit into the article, I understand and completely agree with suggestions. Then, I began to think more about it from different people / role’s point of view.

A low level AP clerks, would NOT appreciate IT automating and finding more efficient way to their work for them, in fear of losing their jobs. This would create resistance to implementing “anything” that would make the process more efficient. I have observed this personally at various places.

From the point of view of a mid/low level manager that’s close to the folks that works for them. With all the inefficiency, even incompetence, managers do not have the ‘heart’ to improve the process; in fear people will lose their jobs. So, they will also “resist” change. I have also observed this personally at various places.

From the point of view of a high-level manager, they will be happy, perhaps even excited, to run an “efficiency” project. However, the cost savings from these projects are not axiomatic. Sadly, I have observed failures too many times because the human factor was not accounted for.

The companies that can’t streamline and reduce cost during the hard times, will go out of business, and “the market should let them”.

For efficiency projects or tips to work, there needs to be a mind set change from the ground up. The workers NEED to take responsibility AND pride in the product / service they produce. Then, give / train those employees to use efficiency tools; the entire company will prosper. What is my point? Utilize efficiency tools, utilizing existing software functionalities are all good, BUT, you need the right people with the right mind set to utilize those tools.

For an executive that wants to secure his/her job, focus on cutting poor performing workers, managers, and train your first string performers. For a self-confident and pride taking worker, ask for guidance on how to do your job better. One tip, suggest to your AP dept, start using on-line bill pay for business instead of processing all those paper bills!