LawsonGuru Blog
Thought-Provoking Commentary for the Lawson Software Community
Category Archives: CRM
The Morphing of the Enterprise Software Vendor Revenue Model
Is this an anomaly or an interesting market trend in the enterprise software? In case you missed it this past week, Lawson released their latest financial results.
Is LWSN Re-Investing Your Maintenance Fees?
Phil Simon forwarded this blog post about how software companies are “skimping” on R&D, and are using maintenance revenue streams to finance their on-going operations. You—as the software customer—send the vendor some money each year—some to be used for providing you support, but some of it is expected to be used to further enhance the [...]
Does CRM Invade Our Privacy?
Once a year, it happens. My birthday, that is. I won’t yammer on and on about birthdays, and how when you get to be “over-the-hill”, you don’t want to think about birthdays. No, I’m perfectly fine with my age (hey, I earned my grey hair!).
Easy Does It
A few months ago, I wrote about becoming a "process enterprise", which is one of the nine themes in Michael Hammer’s book "The Agenda" (ISBN 0-609-60966-1). (By the way, if you don’t have a copy of this book, you owe it to yourself to get a copy.) This month, I want to talk about another [...]
