LawsonGuru Blog
Thought-Provoking Commentary for the Lawson Software Community
Category Archives: Support
Not So “New and Improved”
Is this indicative of your experience with Lawson’s “new & improved” knowledge base?
In Whom Do You Trust?
For larger enterprise applications, you typically sign (and pay for) an annual maintenance agreement covering day-to-day support and/or updates. Or do you?
Even If You Can’t Reproduce It, It’s Still a Bug
It’s one of my pet peeves. "We can’t enter it as a problem unless we can reproduce it."
Caution: Rough Patches Ahead
Recently posted on a LawsonGuru.com forum: Has anyone encountered any problems when moving to ESP 7? We are preparing to move to ESP 7 and are not aware of any problems, but if anyone has any bad experiences, please share. This was immediately responded to by a user who said:
We All Knew This Day Would Come
Your Paper, Sir? Unless you’ve been living under a rock, you know that the newspaper industry is in a serious decline. Maybe that’s not strong enough. Newspapers, as we’ve known them, are on their deathbed. And it’s a sad reversal of fortune. Gone are the glory days of The Washington Post’s Woodward and Bernstein.
There’s Simply No Excuse
Yes, I know. I’m taking a cheap shot. But this is just ridiculous, and this is not an isolated incident: http://blog.lawsonguru.com/2008/05/22/wonders-never-cease http://blog.lawsonguru.com/2008/04/29/whos-minding-the-store/ http://blog.lawsonguru.com/2007/10/22/now-not-serving-number/ And Lawson’s new CIO has been on the job for almost a year.
LWSN Expands Support Options as SAP Narrows
Over the past year or so, Lawson has been expanding their support offerings. It used to be that you had just one option: “Maintenance and Support”.
Wonders Never Cease
As they say, “wonders never cease”, or something like that.
Who’s Minding the Store?
I know, I know. I pick on Lawson Support too much.
I’ve Been Immortalized!
I guess I can’t complain any more. Lawson finally knows me!
