It’s one of my pet peeves. "We can’t enter it as a problem unless we can reproduce it."
Entries categorized as ‘Support’
Caution: Rough Patches Ahead
August 31, 2009 · 2 Comments
Recently posted on a LawsonGuru.com forum:
Has anyone encountered any problems when moving to ESP 7?
We are preparing to move to ESP 7 and are not aware of any problems, but if anyone has any bad experiences, please share.
This was immediately responded to by a user who said:
We All Knew This Day Would Come
March 27, 2009 · 2 Comments
Your Paper, Sir?
Unless you’ve been living under a rock, you know that the newspaper industry is in a serious decline. Maybe that’s not strong enough.
Newspapers, as we’ve known them, are on their deathbed. And it’s a sad reversal of fortune. Gone are the glory days of The Washington Post’s Woodward and Bernstein.
Categories: ERP · LSF9 · Lawson · Lawson S3 · Support · Thoughts · Upgrades
There’s Simply No Excuse
March 3, 2009 · 4 Comments
Yes, I know. I’m taking a cheap shot.
But this is just ridiculous, and this is not an isolated incident:
- http://blog.lawsonguru.com/2008/05/22/wonders-never-cease
- http://blog.lawsonguru.com/2008/04/29/whos-minding-the-store/
- http://blog.lawsonguru.com/2007/10/22/now-not-serving-number/
And Lawson’s new CIO has been on the job for almost a year.
LWSN Expands Support Options as SAP Narrows
August 14, 2008 · Leave a Comment
Over the past year or so, Lawson has been expanding their support offerings. It used to be that you had just one option: “Maintenance and Support”.
Wonders Never Cease
May 22, 2008 · 1 Comment
As they say, “wonders never cease”, or something like that.
Who’s Minding the Store?
April 29, 2008 · 3 Comments
I know, I know. I pick on Lawson Support too much. (more…)
I’ve Been Immortalized!
April 24, 2008 · Leave a Comment
I guess I can’t complain any more. Lawson finally knows me!
Categories: Support
Is there a “LawsonAppliance” in your Future?
March 5, 2008 · Leave a Comment
Software vendors just love to have their own dedicated box, right? We all know about the Google Appliance.
Now (NOT) Serving Number …
October 22, 2007 · 7 Comments
Nothing says “we don’t care” better than lousy customer service. This was the “greeting” I received this morning on Lawson’s Support site when trying to open a case:
Maybe I’m just a little unreasonable, but this was on a Monday morning at 8:25am EDT. (more…)
