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	<title>LawsonGuru Blog &#187; Support</title>
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	<description>Thought-Provoking Commentary for the Lawson Software Community</description>
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		<title>LawsonGuru Blog &#187; Support</title>
		<link>http://blog.lawsonguru.com</link>
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		<item>
		<title>Not So &#8220;New and Improved&#8221;</title>
		<link>http://blog.lawsonguru.com/2011/07/15/not-so-new-and-improved/</link>
		<comments>http://blog.lawsonguru.com/2011/07/15/not-so-new-and-improved/#comments</comments>
		<pubDate>Fri, 15 Jul 2011 13:56:00 +0000</pubDate>
		<dc:creator>John Henley</dc:creator>
				<category><![CDATA[Infor Acquisition]]></category>
		<category><![CDATA[Lawson]]></category>
		<category><![CDATA[LWSN]]></category>
		<category><![CDATA[Patches]]></category>
		<category><![CDATA[Support]]></category>

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		<description><![CDATA[Is this indicative of your experience with Lawson’s “new &#38; improved” knowledge base? Apparently you’re not alone.&#160; I have heard from a number of clients, who range anywhere from disappointed to livid with Lawson’s “new and improved” knowledge base.&#160; As one client pointed out, “Any knowledgebase that takes a one hour webinar to understand probably [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.lawsonguru.com&amp;blog=1858928&amp;post=533&amp;subd=lawsonguru&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>5</slash:comments>
	
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			<media:title type="html">John</media:title>
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		<item>
		<title>In Whom Do You Trust?</title>
		<link>http://blog.lawsonguru.com/2010/10/12/in-whom-do-you-trust/</link>
		<comments>http://blog.lawsonguru.com/2010/10/12/in-whom-do-you-trust/#comments</comments>
		<pubDate>Tue, 12 Oct 2010 23:43:09 +0000</pubDate>
		<dc:creator>John Henley</dc:creator>
				<category><![CDATA[ERP]]></category>
		<category><![CDATA[Upgrades]]></category>
		<category><![CDATA[Support]]></category>
		<category><![CDATA[Thoughts]]></category>
		<category><![CDATA[Patches]]></category>
		<category><![CDATA[Oracle]]></category>

		<guid isPermaLink="false">https://lawsonguru.wordpress.com/?p=477</guid>
		<description><![CDATA[For larger enterprise applications, you typically sign (and pay for) an annual maintenance agreement covering day-to-day support and/or updates.  Or do you? Perhaps one way to look at software maintenance is to think about how you maintain your vehicle.  Once you drive off the dealer’s lot, it’s your call whether you get your oil changed [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.lawsonguru.com&amp;blog=1858928&amp;post=477&amp;subd=lawsonguru&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.lawsonguru.com/2010/10/12/in-whom-do-you-trust/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">John</media:title>
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		<item>
		<title>Even If You Can&#8217;t Reproduce It, It&#8217;s Still a Bug</title>
		<link>http://blog.lawsonguru.com/2009/09/09/even-if-you-cant-reproduce-it-its-still-a-bug/</link>
		<comments>http://blog.lawsonguru.com/2009/09/09/even-if-you-cant-reproduce-it-its-still-a-bug/#comments</comments>
		<pubDate>Wed, 09 Sep 2009 20:27:00 +0000</pubDate>
		<dc:creator>John Henley</dc:creator>
				<category><![CDATA[ERP]]></category>
		<category><![CDATA[Lawson]]></category>
		<category><![CDATA[Rants]]></category>
		<category><![CDATA[Support]]></category>
		<category><![CDATA[Patches]]></category>

		<guid isPermaLink="false">http://lawsonguru.wordpress.com/?p=340</guid>
		<description><![CDATA[It&#8217;s one of my pet peeves. &#34;We can&#8217;t enter it as a problem unless we can reproduce it.&#34; Several months ago, a client recently asked me to research a journal entry that mysteriously appeared in their General Ledger.&#160;&#160; As part of my diagnosis, I determined a likely scenario: when an AR190 job goes into &#34;needs [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.lawsonguru.com&amp;blog=1858928&amp;post=340&amp;subd=lawsonguru&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.lawsonguru.com/2009/09/09/even-if-you-cant-reproduce-it-its-still-a-bug/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
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			<media:title type="html">John</media:title>
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		<item>
		<title>Caution: Rough Patches Ahead</title>
		<link>http://blog.lawsonguru.com/2009/08/31/caution-rough-patches-ahead/</link>
		<comments>http://blog.lawsonguru.com/2009/08/31/caution-rough-patches-ahead/#comments</comments>
		<pubDate>Mon, 31 Aug 2009 16:09:00 +0000</pubDate>
		<dc:creator>John Henley</dc:creator>
				<category><![CDATA[Rants]]></category>
		<category><![CDATA[Support]]></category>
		<category><![CDATA[Thoughts]]></category>
		<category><![CDATA[Patches]]></category>

		<guid isPermaLink="false">http://lawsonguru.wordpress.com/?p=335</guid>
		<description><![CDATA[Recently posted on a LawsonGuru.com forum: Has anyone encountered any problems when moving to ESP 7? We are preparing to move to ESP 7 and are not aware of any problems, but if anyone has any bad experiences, please share. This was immediately responded to by a user who said: We are currently working an [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.lawsonguru.com&amp;blog=1858928&amp;post=335&amp;subd=lawsonguru&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.lawsonguru.com/2009/08/31/caution-rough-patches-ahead/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
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			<media:title type="html">John</media:title>
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		<item>
		<title>We All Knew This Day Would Come</title>
		<link>http://blog.lawsonguru.com/2009/03/27/we-all-knew-this-day-would-come/</link>
		<comments>http://blog.lawsonguru.com/2009/03/27/we-all-knew-this-day-would-come/#comments</comments>
		<pubDate>Fri, 27 Mar 2009 16:06:00 +0000</pubDate>
		<dc:creator>John Henley</dc:creator>
				<category><![CDATA[ERP]]></category>
		<category><![CDATA[Lawson]]></category>
		<category><![CDATA[Lawson S3]]></category>
		<category><![CDATA[LSF9]]></category>
		<category><![CDATA[Support]]></category>
		<category><![CDATA[Thoughts]]></category>
		<category><![CDATA[Upgrades]]></category>

		<guid isPermaLink="false">http://lawsonguru.wordpress.com/?p=255</guid>
		<description><![CDATA[Your Paper, Sir? Unless you’ve been living under a rock, you know that the newspaper industry is in a serious decline.  Maybe that’s not strong enough. Newspapers, as we’ve known them, are on their deathbed.   And it’s a sad reversal of fortune.  Gone are the glory days of The Washington Post&#8217;s Woodward and Bernstein. I [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.lawsonguru.com&amp;blog=1858928&amp;post=255&amp;subd=lawsonguru&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.lawsonguru.com/2009/03/27/we-all-knew-this-day-would-come/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/6dd2a6d6baf7868130605135a3daa2a5?s=96&#38;d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D96&#38;r=G" medium="image">
			<media:title type="html">John</media:title>
		</media:content>

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			<media:title type="html">Dog Fetching Newspaper</media:title>
		</media:content>
	</item>
		<item>
		<title>There&#8217;s Simply No Excuse</title>
		<link>http://blog.lawsonguru.com/2009/03/03/theres-simply-no-excuse/</link>
		<comments>http://blog.lawsonguru.com/2009/03/03/theres-simply-no-excuse/#comments</comments>
		<pubDate>Tue, 03 Mar 2009 15:02:00 +0000</pubDate>
		<dc:creator>John Henley</dc:creator>
				<category><![CDATA[Lawson]]></category>
		<category><![CDATA[Support]]></category>
		<category><![CDATA[Thoughts]]></category>

		<guid isPermaLink="false">http://lawsonguru.wordpress.com/2009/03/03/theres-simply-no-excuse/</guid>
		<description><![CDATA[Yes, I know.&#160; I’m taking a cheap shot. But this is just ridiculous, and this is not an isolated incident: http://blog.lawsonguru.com/2008/05/22/wonders-never-cease http://blog.lawsonguru.com/2008/04/29/whos-minding-the-store/ http://blog.lawsonguru.com/2007/10/22/now-not-serving-number/ And Lawson’s new CIO has been on the job for almost a year. Posted in Lawson, Support, Thoughts<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.lawsonguru.com&amp;blog=1858928&amp;post=249&amp;subd=lawsonguru&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.lawsonguru.com/2009/03/03/theres-simply-no-excuse/feed/</wfw:commentRss>
		<slash:comments>4</slash:comments>
	
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			<media:title type="html">John</media:title>
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			<media:title type="html">image</media:title>
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		<item>
		<title>LWSN Expands Support Options as SAP Narrows</title>
		<link>http://blog.lawsonguru.com/2008/08/14/lwsn-expands-support-options-as-sap-narrows/</link>
		<comments>http://blog.lawsonguru.com/2008/08/14/lwsn-expands-support-options-as-sap-narrows/#comments</comments>
		<pubDate>Thu, 14 Aug 2008 20:43:11 +0000</pubDate>
		<dc:creator>John Henley</dc:creator>
				<category><![CDATA[ERP]]></category>
		<category><![CDATA[Lawson]]></category>
		<category><![CDATA[LWSN]]></category>
		<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://lawsonguru.wordpress.com/2008/08/14/lwsn-expands-support-options-as-sap-narrows/</guid>
		<description><![CDATA[Over the past year or so, Lawson has been expanding their support offerings.&#160; It used to be that you had just one option: &#8220;Maintenance and Support&#8221;.&#160; This meant that everybody (presumably) was treated the same, had the same response time, etc.&#160; Now Lawson offers four tiers of support as part of its &#8220;Total Care&#8221; package: [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.lawsonguru.com&amp;blog=1858928&amp;post=181&amp;subd=lawsonguru&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.lawsonguru.com/2008/08/14/lwsn-expands-support-options-as-sap-narrows/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">John</media:title>
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		<item>
		<title>Wonders Never Cease</title>
		<link>http://blog.lawsonguru.com/2008/05/22/wonders-never-cease/</link>
		<comments>http://blog.lawsonguru.com/2008/05/22/wonders-never-cease/#comments</comments>
		<pubDate>Thu, 22 May 2008 13:13:30 +0000</pubDate>
		<dc:creator>John Henley</dc:creator>
				<category><![CDATA[Lawson]]></category>
		<category><![CDATA[LWSN]]></category>
		<category><![CDATA[Rants]]></category>
		<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://lawsonguru.wordpress.com/?p=98</guid>
		<description><![CDATA[As they say, &#8220;wonders never cease&#8221;, or something like that. In last month&#8217;s LawsonGuru Letter I asked for your feedback on how well you think Lawson Support is working for you.  And, just as I&#8217;m compiling your comments, I need to check something on support.lawson.com for a client, and this is my greeting: Clearly Lawson [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.lawsonguru.com&amp;blog=1858928&amp;post=98&amp;subd=lawsonguru&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.lawsonguru.com/2008/05/22/wonders-never-cease/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/6dd2a6d6baf7868130605135a3daa2a5?s=96&#38;d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D96&#38;r=G" medium="image">
			<media:title type="html">John</media:title>
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			<media:title type="html">error500</media:title>
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		<title>Who&#8217;s Minding the Store?</title>
		<link>http://blog.lawsonguru.com/2008/04/29/whos-minding-the-store/</link>
		<comments>http://blog.lawsonguru.com/2008/04/29/whos-minding-the-store/#comments</comments>
		<pubDate>Tue, 29 Apr 2008 16:50:39 +0000</pubDate>
		<dc:creator>John Henley</dc:creator>
				<category><![CDATA[Lawson]]></category>
		<category><![CDATA[Rants]]></category>
		<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://lawsonguru.wordpress.com/2008/04/29/whos-minding-the-store/</guid>
		<description><![CDATA[I know, I know.  I pick on Lawson Support too much.  But man, what an easy target: I mean, c&#8217;mon.  Here&#8217;s a company that constantly touts itself as a &#8220;player&#8221; in ERP space.  Yet they can&#8217;t even keep their support infrastructure up-and-running.  It&#8217;s pretty common for even the small guys to at least have 24/7 [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.lawsonguru.com&amp;blog=1858928&amp;post=93&amp;subd=lawsonguru&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.lawsonguru.com/2008/04/29/whos-minding-the-store/feed/</wfw:commentRss>
		<slash:comments>3</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/6dd2a6d6baf7868130605135a3daa2a5?s=96&#38;d=http%3A%2F%2F0.gravatar.com%2Favatar%2Fad516503a11cd5ca435acc9bb6523536%3Fs%3D96&#38;r=G" medium="image">
			<media:title type="html">John</media:title>
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			<media:title type="html">image</media:title>
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		<item>
		<title>I&#8217;ve Been Immortalized!</title>
		<link>http://blog.lawsonguru.com/2008/04/24/ive-been-immortalized/</link>
		<comments>http://blog.lawsonguru.com/2008/04/24/ive-been-immortalized/#comments</comments>
		<pubDate>Thu, 24 Apr 2008 18:48:11 +0000</pubDate>
		<dc:creator>John Henley</dc:creator>
				<category><![CDATA[Support]]></category>

		<guid isPermaLink="false">http://lawsonguru.wordpress.com/2008/04/24/ive-been-immortalized/</guid>
		<description><![CDATA[I guess I can&#8217;t complain any more.  Lawson finally knows me!<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=blog.lawsonguru.com&amp;blog=1858928&amp;post=89&amp;subd=lawsonguru&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://blog.lawsonguru.com/2008/04/24/ive-been-immortalized/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
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			<media:title type="html">John</media:title>
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