LawsonGuru Blog

Thought-Provoking Commentary for the Lawson Software Community

Category Archives: CRM

Inforum 2014

Although I didn’t attend Inforum 2014, this is the backdrop against which I watched the keynotes via streaming video and digested the executive/analyst briefings.

“’Designing emotion into the product is now something you really have to think about explicitly and measure yourself against’, says Brad Smith, CEO of Intuit, the maker of personal finance and small-business software.” – Fortune Magazine, September 22, 2014, page 55.“

My thoughts, eyewitness reports and unsubstantiated rumors follow. I’ve included some article links at the bottom so you can get other perspectives.

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Inforum 2013

I just returned from Orlando, having attended Inforum 2013. Last year’s Inforum, which quickly followed the acquisition of Lawson by Infor, was really just a combination of Lawson’s annual conference (CUE) with Infor’s name and logo slapped on for good measure. This year was quite a different story. Starting with the fact that I was actually invited to attend, and helped present two different sessions.

What follows is my own analysis of the keynote/general sessions, off-the-record conversations with Infor employees and customers, and of course, my usual eyewitness reports and unsubstantiated rumors. In addition, I’ve included some article links at the bottom.

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The Morphing of the Enterprise Software Vendor Revenue Model

Is this an anomaly or an interesting market trend in the enterprise software?

In case you missed it this past week, Lawson released their latest financial results.
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Is LWSN Re-Investing Your Maintenance Fees?

Phil Simon forwarded this blog post about how software companies are “skimping” on R&D, and are using maintenance revenue streams to finance their on-going operations.  You—as the software customer—send the vendor some money each year—some to be used for providing you support, but some of it is expected to be used to further enhance the product. 

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Does CRM Invade Our Privacy?

Once a year, it happens.  My birthday, that is.  I won’t yammer on and on about birthdays, and how when you get to be “over-the-hill”, you don’t want to think about birthdays.  No, I’m perfectly fine with my age (hey, I earned my grey hair!).

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Easy Does It

A few months ago, I wrote about becoming a "process enterprise", which is one of the nine themes in Michael Hammer’s book "The Agenda" (ISBN 0-609-60966-1). (By the way, if you don’t have a copy of this book, you owe it to yourself to get a copy.) This month, I want to talk about another of his themes: becoming "easier to do business with".

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