Thought-Provoking Commentary for the Lawson Software Community
Category Archives: CRM
September 30, 2014Posted by on
Although I didn’t attend Inforum 2014, this is the backdrop against which I watched the keynotes via streaming video and digested the executive/analyst briefings.
“’Designing emotion into the product is now something you really have to think about explicitly and measure yourself against’, says Brad Smith, CEO of Intuit, the maker of personal finance and small-business software.” – Fortune Magazine, September 22, 2014, page 55.“
My thoughts, eyewitness reports and unsubstantiated rumors follow. I’ve included some article links at the bottom so you can get other perspectives.
April 29, 2013Posted by on
I just returned from Orlando, having attended Inforum 2013. Last year’s Inforum, which quickly followed the acquisition of Lawson by Infor, was really just a combination of Lawson’s annual conference (CUE) with Infor’s name and logo slapped on for good measure. This year was quite a different story. Starting with the fact that I was actually invited to attend, and helped present two different sessions.
What follows is my own analysis of the keynote/general sessions, off-the-record conversations with Infor employees and customers, and of course, my usual eyewitness reports and unsubstantiated rumors. In addition, I’ve included some article links at the bottom.
July 11, 2009Posted by on
May 5, 2009Posted by on
Phil Simon forwarded this blog post about how software companies are “skimping” on R&D, and are using maintenance revenue streams to finance their on-going operations. You—as the software customer—send the vendor some money each year—some to be used for providing you support, but some of it is expected to be used to further enhance the product.
April 11, 2009Posted by on
Once a year, it happens. My birthday, that is. I won’t yammer on and on about birthdays, and how when you get to be “over-the-hill”, you don’t want to think about birthdays. No, I’m perfectly fine with my age (hey, I earned my grey hair!).
January 1, 2003Posted by on
A few months ago, I wrote about becoming a "process enterprise", which is one of the nine themes in Michael Hammer’s book "The Agenda" (ISBN 0-609-60966-1). (By the way, if you don’t have a copy of this book, you owe it to yourself to get a copy.) This month, I want to talk about another of his themes: becoming "easier to do business with".