Thought-Provoking Commentary for the Lawson Software Community
Category Archives: Support
July 2, 2013Posted by on
Back in 2011, Lawson responded to an Alleged Patent Infringement by replacing Requisition Self-Service (RSS) with Requisition Center (RQC). In the meantime, Lawson has been acquired by Infor, but the patent case still lingers.
Here’s an update. Some of you might have received this notice from Infor, and are unsure how this might impact your organization. The usual disclaimers apply: No, I’m not an attorney, nor do I play one on television. Here’s my interpretation.
August 28, 2012Posted by on
Lawson morphs into Infor, continued. You might have missed this notification, and I haven’t heard much noise regarding it. But I will share my insight.
July 15, 2011Posted by on
Is this indicative of your experience with Lawson’s “new & improved” knowledge base?
October 12, 2010Posted by on
For larger enterprise applications, you typically sign (and pay for) an annual maintenance agreement covering day-to-day support and/or updates. Or do you?
September 9, 2009Posted by on
It’s one of my pet peeves. "We can’t enter it as a problem unless we can reproduce it."
August 31, 2009Posted by on
March 27, 2009Posted by on
Your Paper, Sir?
Unless you’ve been living under a rock, you know that the newspaper industry is in a serious decline. Maybe that’s not strong enough.
Newspapers, as we’ve known them, are on their deathbed. And it’s a sad reversal of fortune. Gone are the glory days of The Washington Post’s Woodward and Bernstein.
March 3, 2009Posted by on
Yes, I know. I’m taking a cheap shot.
But this is just ridiculous, and this is not an isolated incident:
And Lawson’s new CIO has been on the job for almost a year.
August 14, 2008Posted by on
Over the past year or so, Lawson has been expanding their support offerings. It used to be that you had just one option: “Maintenance and Support”.