LawsonGuru Blog
Thought-Provoking Commentary for the Lawson Software Community
Category Archives: Support
Another Update on Alleged Patent Infringement
Back in 2011, Lawson responded to an Alleged Patent Infringement by replacing Requisition Self-Service (RSS) with Requisition Center (RQC). In the meantime, Lawson has been acquired by Infor, but the patent case still lingers.
Here’s an update. Some of you might have received this notice from Infor, and are unsure how this might impact your organization. The usual disclaimers apply: No, I’m not an attorney, nor do I play one on television. Here’s my interpretation.
Coming Soon to a (Lawson) Support Site Near You!
Lawson morphs into Infor, continued. You might have missed this notification, and I haven’t heard much noise regarding it. But I will share my insight.
Not So “New and Improved”
Is this indicative of your experience with Lawson’s “new & improved” knowledge base?
In Whom Do You Trust?
For larger enterprise applications, you typically sign (and pay for) an annual maintenance agreement covering day-to-day support and/or updates. Or do you?
Even If You Can’t Reproduce It, It’s Still a Bug
It’s one of my pet peeves. "We can’t enter it as a problem unless we can reproduce it."
Caution: Rough Patches Ahead
Recently posted on a LawsonGuru.com forum:
Has anyone encountered any problems when moving to ESP 7?
We are preparing to move to ESP 7 and are not aware of any problems, but if anyone has any bad experiences, please share.
This was immediately responded to by a user who said:
We All Knew This Day Would Come
Your Paper, Sir?
Unless you’ve been living under a rock, you know that the newspaper industry is in a serious decline. Maybe that’s not strong enough.
Newspapers, as we’ve known them, are on their deathbed. And it’s a sad reversal of fortune. Gone are the glory days of The Washington Post’s Woodward and Bernstein.
There’s Simply No Excuse
Yes, I know. I’m taking a cheap shot.
But this is just ridiculous, and this is not an isolated incident:
- https://blog.lawsonguru.com/2008/05/22/wonders-never-cease
- https://blog.lawsonguru.com/2008/04/29/whos-minding-the-store/
- https://blog.lawsonguru.com/2007/10/22/now-not-serving-number/
And Lawson’s new CIO has been on the job for almost a year.
LWSN Expands Support Options as SAP Narrows
Over the past year or so, Lawson has been expanding their support offerings. It used to be that you had just one option: “Maintenance and Support”.
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