LawsonGuru Blog

Thought-Provoking Commentary for the Lawson Software Community

Not So “New and Improved”

Is this indicative of your experience with Lawson’s “new & improved” knowledge base?


Apparently you’re not alone.  I have heard from a number of clients, who range anywhere from disappointed to livid with Lawson’s “new and improved” knowledge base.  As one client pointed out,

“Any knowledgebase that takes a one hour webinar to understand probably isn’t a success…”

Frankly, I’m still baffled as to why Lawson is continuing to expended resources on it—given their acquisition by Infor—particularly since it’s not a revenue source and I can’t imagine it’s the future direction that will be dictated by Infor.

And, am I the only one who thinks it’s humorous that Lawson’s support site says "IBM Websphere portal" as the browser title !?!?!!

Want to read more and vent your own frustrations?  Here are a couple of forum links:

7 responses to “Not So “New and Improved”

  1. Linda August 1, 2011 at 9:44 am

    I completely agree. Lawson has taken a step backward in re-designing Especially in regards to the Knowledge Base.

  2. Mark August 1, 2011 at 10:46 am

    I sent this to my Silver Support Rep this past March:
    “I just saw the new Knowledge Base. Not to be demeaning, but it is complete junk…”

    She asked me to provide additional informtion so this is what I shared with her:
    Search results are filled with massive amounts of screen clutter. Trying to find relevant information in the search results now requires much more time.
    The iframe was removed from the results page, the toolbar and quick links scroll off the page as you scroll down.
    A search for “PFI” returns 99 results in the old KB and 567 results in the new one.
    The “Top Views” pane is gone. That was the most useful feature of the old KB.
    LESS is MORE!!!! The Refine Your Results pane offers too many options to make it usable.

    I could go on-and-on, but I will end with this thought; ANY Knowledge Base should be clear, concise, quick and easy to use. The new Lawson offering is none of these.

  3. Mark August 1, 2011 at 10:50 am

    Regarding the “IBM Websphere portal” in the Web Page title bar, I think the “from:root” in Case emails trumps that.

  4. Russ September 13, 2011 at 1:30 pm

    I really enjoy the whole “My-this my-that” thing. It makes everything so much easier. I am going out to my car and label the controls “My lights, My windshield wipers, my parking brake, my defrosters”.

  5. Mark Hardy September 26, 2011 at 10:30 am

    The new Knowledge Base is more challenging to navigate. Good to see these other posts; I thought it was just me

  6. trncols March 22, 2012 at 3:49 pm

    Not very useful, convoluted, and a laggard. If was any slower, harder to find stuff, or weirder to navigate, it would call itself SAP.

  7. Pingback: Coming Soon to a (Lawson) Support Site Near You! « LawsonGuru Blog

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