Thought-Provoking Commentary for the Lawson Software Community
Not So “New and Improved”
July 15, 2011Posted by on
Is this indicative of your experience with Lawson’s “new & improved” knowledge base?
Apparently you’re not alone. I have heard from a number of clients, who range anywhere from disappointed to livid with Lawson’s “new and improved” knowledge base. As one client pointed out,
“Any knowledgebase that takes a one hour webinar to understand probably isn’t a success…”
Frankly, I’m still baffled as to why Lawson is continuing to expended resources on it—given their acquisition by Infor—particularly since it’s not a revenue source and I can’t imagine it’s the future direction that will be dictated by Infor.
And, am I the only one who thinks it’s humorous that Lawson’s support site says "IBM Websphere portal" as the browser title !?!?!!
Want to read more and vent your own frustrations? Here are a couple of LawsonGuru.com forum links: