LawsonGuru Blog

Thought-Provoking Commentary for the Lawson Software Community

Who’s Minding the Store?

3 Comments Posted by on April 29, 2008

I know, I know.  I pick on Lawson Support too much. 

But man, what an easy target:

image

I mean, c’mon.  Here’s a company that constantly touts itself as a “player” in ERP space.  Yet they can’t even keep their support infrastructure up-and-running. 

It’s pretty common for even the small guys to at least have 24/7 monitoring, RAID storage of some kind and redundant servers. 

Maybe it’s time for Lawson to outsource their support?

Lawson, Rants, Support

3 responses to “Who’s Minding the Store?”

  1. MTFF's avatarMTFF April 30, 2008 at 4:29 pm

    Support sites are like a store’s front door for existing customers. It needs to be open!

    Perhaps Lawson is trying to save money…and skimming on the cost.

    Reply
  2. Lineal's avatarLineal June 18, 2008 at 11:56 pm

    Somehow i missed the point. Probably lost in translation 🙂 Anyway … nice blog to visit.

    cheers, Lineal.

    Reply

  3. Pingback: There’s Simply No Excuse « LawsonGuru Blog

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