LawsonGuru Blog

Thought-Provoking Commentary for the Lawson Software Community

There’s Simply No Excuse

4 Comments Posted by on March 3, 2009

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Yes, I know.  I’m taking a cheap shot.

But this is just ridiculous, and this is not an isolated incident:

And Lawson’s new CIO has been on the job for almost a year.

Lawson, Support, Thoughts

4 responses to “There’s Simply No Excuse”

  1. MTFF's avatarMTFF March 3, 2009 at 9:36 am

    I am stupefied by this!
    Is there nobody home at Lawson?

    Reply
  2. Phil Simon's avatarPhil Simon March 11, 2009 at 7:19 am

    I am afraid of Lawson turning off the “old” support site in lieu of mylawson.com. I shutter to think of trying to find basic articles. I hope that I am wrong.

    Reply
  3. Shane's avatarShane April 28, 2009 at 8:40 am

    I guess I am more understanding that most. I usually get good service from support. I can get a little frustrated when they ask me to start back at zero on something – as if I have not tried to restart my computer….

    I like the new mylawson and feel like we need to give some latitude so that they will try new things. Look at how long clients have asked them to keep LID and all that has done is slow them down on new interfaces.

    Reply
  4. Phil Simon's avatarPhil Simon April 29, 2009 at 9:41 am

    The new site was down again today. While it appears to be back up and functioning, I have spoken with a few peers who all seem to distrust the KB’s search results. I am all for progress but consultants and clients need the new site to be bullet proof. I just don’t think that it’s there yet.

    Reply

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