Now (NOT) Serving Number …
October 22, 2007
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Nothing says “we don’t care” better than lousy customer service. This was the “greeting” I received this morning on Lawson’s Support site when trying to open a case:
Maybe I’m just a little unreasonable, but this was on a Monday morning at 8:25am EDT. LWSN is software company with ~800 MILLION DOLLARS in annual sales, and often touts itself as a “global” company, with support centers around the globe. In today’s age of “follow-the-sun” support, there’s no excuse for not staffing your support during an “off-hours” period, let alone “prime-time” for US East Coast businesses.
Even worse, this page gives no other readily-apparent options for entering a case. No phone number, no email, no hyperlink to other support options. Just the message: “we don’t care about you and your stupid problem, whatever it may be. Please go away.”