Thought-Provoking Commentary for the Lawson Software Community
Now (NOT) Serving Number …
October 22, 2007Posted by on
Maybe I’m just a little unreasonable, but this was on a Monday morning at 8:25am EDT. LWSN is software company with ~800 MILLION DOLLARS in annual sales, and often touts itself as a “global” company, with support centers around the globe. In today’s age of “follow-the-sun” support, there’s no excuse for not staffing your support during an “off-hours” period, let alone “prime-time” for US East Coast businesses.
Even worse, this page gives no other readily-apparent options for entering a case. No phone number, no email, no hyperlink to other support options. Just the message: “we don’t care about you and your stupid problem, whatever it may be. Please go away.”