LawsonGuru Blog
Thought-Provoking Commentary for the Lawson Software Community
Category Archives: Support
Lawson’s Quality Crisis?
Posted by on June 1, 2003
Does Lawson have a problem with software quality? Of course—it’s the nature of the business. Is it a crisis?
Lawson Denying Support to non-Lawson-Installed Software?
Posted by on September 1, 2002
Heard through the grapevine that Lawson is getting tougher with its customers when it comes to getting support. Seems that the Lawson support policy, revised in July 2002, dictates that support will only be provided for software when “A Lawson-certified installer has installed the product”. (For more details, see http://support.lawson.com/coe/globalsupport/manual/scope.PDF ).
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